Privacy Policy

Who We Are

The names ‘ScanTherm Surveys’ and ‘ScanTherm’ refer to trading names of Somerhill Consulting Services Ltd whose registered office is 72 Commercial Road, Paddock Wood, TN12 6DP. Our company registration number is 6355507 registered in England and Wales.

How to Contact Us

We can be contacted via email using the email address info@scantherm.co.uk or via phone on 01732 364076

What This Policy Covers

This privacy policy applies only to your use of our website http://www.scantherm.co.uk or contacts with us through other means such as in writing, via email, via phone or personal contact. This site may contain links to other websites and you should please note that we have no control over how your data is collected, stored, or used by other websites.  We advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights

As a data subject, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold.

• The right to be informed about our collection and use of personal data
• The right of access to the personal data we hold about you
• The right to rectification if any personal data we hold about you is inaccurate or incomplete
• The right to be forgotten – i.e. the right to ask us to delete any personal data we may hold about you. We only hold your personal data for a limited time, as explained below, but if you would like us to delete it sooner, please contact us.
• The right to restrict (i.e. prevent) the processing of your personal data
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
• The right to object to us using your personal data for particular purposes
• Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided above and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

What Personal Data We Collect

Depending upon your use of our site and what information you provide on our Contact Form or when you contact us by phone or email, we may collect some or all of the following personal and non-personal data (please also see the later section on our use of Cookies and similar technologies):

• Name
• Business/company name and address
• Contact information such as email addresses and telephone numbers and home address
• IP address
• Web browser type and version
• Operating system
• Your last activity on our site

Why We Collect Personal Data and How We Use It

All personal data is processed and stored securely, for no longer than is necessary. We will comply with our obligations and safeguard your rights under the GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a service contract with you or because you have consented to our use of your personal data. Specifically, we may use your data for the following purposes:

• Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you)
• Replying to contacts from you in writing, via email, via phone calls or from our Contact Form
• Analysing use of our website and gathering feedback to enable us to continually improve our sites and your user experience
• With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, or telephone with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it although that may inhibit our ability to provide services for you.

How Long We Keep Your Data

We do not keep your personal data for any longer than is necessary. Data will therefore be retained for the following periods (or its retention will be determined on the following basis):

• Personal data, will be held for a period of no more than 7 years, or 7 years from your last active contact with us i.e this period will reset upon further interaction with us
• Anonymised data collected by analytics services we use may be held indefinitely as this data is unidentified in nature
• Public data may be held indefinitely if deemed necessary.

How and Where We Store Your Data

We only keep your personal data for as long as we need to in order to use it and/or for as long as we have your permission to keep it.

Our web hosting may mean some of your data may be stored outside of the European Economic Area (“the EEA”). (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).  If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR including:

• Ensuring all data storage providers within the U.S. either maintain a Privacy Shield certification from the U.S. Department of Commerce, which ensures that adequate safeguards are in place when personal data is transferred from the EU to the U.S., or comply to the requirements set out by the EU-U.S. Privacy Shield Framework
• Ensuring all data storage providers outside of the EEA and U.S. hold suitable processes, procedures or certification for the secure storage and transfer of data between their member state and the United Kingdom
• We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR

Data Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data. Steps we take to secure and protect your data include network firewalls, restricted access and password protection.

Who We Share Your Data With

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing or the delivery of goods and services. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our sites including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such anonymised data with third parties such as prospective investors, affiliates, and partners. Data will only be shared and used within the bounds of the law.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales